Frequently Asked Questions

Welcome to the frequently asked questions, if we haven’t covered your query, please contact us for further information.

Do you take gas appliances & hard wired electrical appliances?2020-04-30T14:38:54+00:00

Yes, items (e.g. cookers) that are either gas / electrically connected can be cleared. We use tradesmen who are Gas Safe (CORGI) registered, and qualified electricians.

Do you take built-in/fitted items? (e.g. shelving/furniture/wardrobes/office equipment)2020-05-03T11:54:42+00:00

Yes, we are fully insured and can dismantle any items that are fitted into a property. This tends to be built in shelving and wardrobes in private properties, and work stations in office buildings. Our workers are equipped to deal with any fitted items and furniture.

Do you have a waste licence/are you fully insured?2020-05-02T15:01:14+00:00

Yes, we are a fully registered upper tier waste carrier (Registration: CBDU333864), and we are fully insured (public liability ranging to £2 million) for any unforeseen circumstances.

Will I have to wait at home all day?2020-04-30T14:36:45+00:00

No, when a collection is booked we will give you an hour time range (e.g. 10am-11am) for when we will arrive, then we will message or ring to let you know we are 20-30 minutes away.

My furniture doesn’t have fire labels, will you take it?2020-04-30T14:36:11+00:00

Yes, we take all items, you do not need fire labels.

Do you take fridges/fridge freezers?2020-04-30T14:35:41+00:00


What do I need to do before a house clearance?2020-04-30T14:34:41+00:00

You don’t need to do anything, we can take away all emotional discomfort and stress without the need for anything being done prior to us starting work. All emotional and private items are treated with respect and dignity, we will box up all photos / private paperwork separately and ask you what you want to do with them. Our experience in house clearances mean we know which items require this treatment.

What if you find money/jewellery?2020-04-30T14:34:05+00:00

If we find any items that are high value (e.g. cash, jewellery), we will make you aware straight away, and box these items separately. Anything that is obviously high value will not be taken, and we’ll ask you for a decision (e.g. if you want to keep any items or if you’d like us drop them at a charity).

What if you find private/sentimental/personal items? (e.g. photographs, paperwork)2020-04-30T14:33:52+00:00

Our experience in house clearances means we know which items require separating. All emotional and private items are treated with respect and dignity, we will box up all these items separately and ask you what you would like to do with them.

How long does a house clearance take?2020-04-30T14:32:09+00:00

We aim to finish house clearances in 1 day, we use our extended fleet to work on bigger properties to achieve the same time frame.

What items will you not take?2020-04-30T14:31:47+00:00

We take all household items, however we cannot take controlled substances (e.g. asbestos), but we can direct you to our partners that will be able to help. If you are unsure about an item, please contact us.

What happens to my items?2020-05-03T11:55:50+00:00

All items are sorted through, then various factors determine where items are taken; anything reusable / good condition will either be given to a charity (if it meets the charities item requirements, i.e. fire labels) or taken to our reuse shop’s storage to wait and find a new home. If reuse isn’t an option, then we aim to recycle all other items, these are taken to recycling centres, and are sorted into categories (e.g. plastics / paper / wood / metal) to be recycled.

What is your coronavirus policy?2020-05-03T11:53:33+00:00

We are now operating contactless working practices, in line with government guidance. All of our workers are wearing protective equipment (i.e. face masks, gloves). Each job is being treated individually on how best to achieve contactless work, as most bigger clearances are of empty properties this hasn’t effected customers, but on smaller clearances we are asking customers to leave items outside properties if possible, or if entering a property is necessary, to stay away from rooms where work is taking place, or to isolate themselves in a room while we pick up individual items.

Our new pick up service Collect and Clear is the best way for customers with smaller amounts of items to stay safe. We can collect items from the outside of a property (or garages) if preferred and avoid contact.

What areas do you cover?2020-05-03T11:56:45+00:00

We are based in Staffordshire, and mainly cover the Midlands area. We will travel further to jobs too, but please contact us for pricing details.

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